Privacy Policy

This Privacy Policy outlines the manner in which Vitizen Hotels Limited ("VITS Hotels & Resorts") collects, uses, maintains, and discloses personal information obtained from users ("Users") of the website ("the Website"). This policy applies to the Website and all products and services offered by the Company.

1. Collection of Personal Information

The Company may collect personal information from Users in various ways, including but not limited to when Users visit the Website, make a reservation, subscribe to the newsletter, respond to a survey or form, and in connection with other activities, services, features, or resources provided on the Website. Users may be asked for their name, email address, mailing address, phone number, and credit card information, as appropriate. Users may, however, visit the Website anonymously. The Company will collect personal information from Users only if they voluntarily submit such information to the company. Users can always refuse to supply personal information, except that it may prevent them from engaging in certain website-related activities.

2. Use of Personal Information

The Company may collect and use personal information for the following purposes:

- To improve customer service: Information provided by Users helps the Company respond to customer service requests and support needs more efficiently.
- To personalize the user experience: The Company may use information in the aggregate to understand how Users as a group use the services and resources provided on the Website.
- To process payments: The Company may use the information Users provide about themselves when making a reservation only to provide service to that reservation. The Company does not share this information with outside parties, except to the extent necessary to provide the service.
- To send periodic emails: The email address Users provide will only be used to respond to their inquiries, and/or other requests or questions. If Users decide to opt-in to the Company's mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time Users would like to unsubscribe from receiving future emails, detailed unsubscribe instructions are included at the bottom of each email.

3. Protection of Personal Information

The Company adopts appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information, username, password, transaction information, and data stored on the Website.

4. Sharing Personal Information

The Company does not sell, trade, or rent Users' personal identification information to others. The Company may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

5. Changes to this Privacy Policy

The Company has the discretion to update this Privacy Policy at any time. When it is done, the company will revise the updated date at the bottom of this page. The company encourages Users to frequently check this page for any changes to stay informed about how The Company is helping to protect the personal information we collect. Users acknowledge and agree that it is their responsibility to review this Privacy Policy periodically and become aware of modifications.

6. Acceptance of these Terms

By using this Website, Users signify their acceptance of this Privacy Policy. If Users do not agree to this policy, please do not use our Website. Continued use of the Website following the posting of changes to this Privacy Policy will be deemed as acceptance of those changes.

7. Contacting Us

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at:

Corporate Office - 501 Jai Antriksh, Makwana Rd, Marol, Andheri East, Mumbai, Maharashtra 400059
Registered address - C1501 RNA Azzure Prakakta CHS Kher Nagar Bandra East Mumbai - 400051

Phone: +91 88262 52001